Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping

Shipping rates and available shipping options are calculated at checkout based on the destination, package weight, and selected shipping method.

Delivery estimates shown at checkout are estimates only and are not guaranteed. Once a package has been accepted by the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Tracking

When tracking is available, customers will receive tracking information after their order has shipped. Please allow some time for the carrier to update the tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package arrives damaged or you believe there is a problem with your shipment, please contact us as soon as possible so we can review the situation. Please keep the packaging and provide photos when applicable.

Contact Us

For questions regarding your order or shipping, please contact us at support@aisbeautybox.com