Refund policy

Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, items must be unused, unopened, untested, and in their original packaging and condition. For hygiene and safety reasons, beauty, skincare, cosmetics, supplements, and other personal-care products that have been opened, used, tested, or have a broken seal cannot be returned.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the item received was incorrect, damaged, or defective due to our error.

Packaging Condition

Some products may have minor cosmetic damage to the outer packaging due to international shipping, handling, or transportation. This may include dents, creases, scratches, or slightly crushed boxes. The products inside remain new and unused. Minor cosmetic damage to the outer packaging alone is not considered product damage or a defect for return or refund purposes.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide photos of the item and packaging so we can review the issue.

Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already been fulfilled or shipped. After the cancellation window has passed, we cannot guarantee that an order can be cancelled.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For return, refund, or cancellation questions, please contact us at support@aisbeautybox.com